Packages/Australia/Australia & New Zealand Tour
Australia & New Zealand Tour
- 1Sydney3 nights
- 2Cairns2 nights
- 3Melbourne3 nights
- 4Auckland2 nights
- 5Rotorua2 nights
- 6Queenstown4 nights
- ✈Departureend of trip
Australia & New Zealand Grand Discovery - Tour Overview
Sydney · Cairns · Melbourne · Auckland · Rotorua · Queenstown — 16 Nights (Land-Only)
This Australia & New Zealand Highlights is designed for the Canada source market and covers Sydney - Cairns - Melbourne - Auckland - Rotorua - Queenstown over 17 Days / 16 Nights. It is structured for value-conscious couples, families and small private groups, using selected value accommodation and standard/shared land services. The price is displayed in INR for local marketing, but the package begins at the first destination city. Every international and domestic flight is excluded.
This source-market edition gives Atravelq a locally priced lead product for travellers in Toronto, Vancouver, Calgary, Montreal and Ottawa. The base itinerary is intentionally lean and transparent: flights are excluded, the route is clear and compulsory supplements are not hidden. Hotels, room category, private transport, meals and experiences can be upgraded after enquiry.
Your Australia & New Zealand Holiday at a Glance
Six carefully chosen destinations, memorable included attractions and clearly defined travel arrangements.
Itinerary — day by day
SydneyCairnsMelbourneAucklandRotoruaQueenstownDeparture
DAY 01
Sydney - Your Australian Journey Begins
A welcoming first evening in the Harbour CitySYDNEY
Sydney - Your Australian Journey Begins
A welcoming first evening in the Harbour City
- ARRIVAL
- Arrive at Sydney Airport, clear the arrival formalities and take your planned transfer to the hotel. The day is deliberately gentle after an international flight.
- EVENING
- If time and energy permit, discover Darling Harbour, where scenic promenades and a lively waterfront offer a beautiful introduction to the city.
- A COMFORTABLE BEGINNING
- There is no compulsory afternoon admission or guided tour, so you can settle in at your own pace.
Sydney - Harbour-city comfort close to Sydney’s iconic neighbourhoods
A Sydney city hotel chosen for practical access to rail, ferries and central attractions.
- Stay 3 nights in a proposed good-value 3-star property. A Sydney city hotel chosen for practical access to rail, ferries and central attractions.
- Room & Breakfast One room with a double bed for two adults. Breakfast for each morning is included in the package budget, but actual hotel meal entitlements must be confirmed.
- Location Advantage Sydney CBD or a well-connected inner-city area. Exact walking distances and access will be checked once a property is selected.
- Booking Details Specific hotel, bedding, cancellation terms and room availability are not yet confirmed or held.
- Optional Upgrade Four-star accommodation or a premium-view room can be priced separately on request.
Sydney Airport to Hotel - A Welcoming Arrival
Arrival transfer into the harbour city
- Transfer Sydney Airport to your confirmed Sydney accommodation.
- Transport Arrangement An airport transfer allowance is included. The final mode, pickup location and waiting-time policy will be confirmed with the supplier.
- Luggage Guidance Allow for immigration and baggage collection before meeting your transfer.
Sydney Harbour - A Perspective Worth Remembering
See the Harbour City from the water
- Signature Experience A scheduled sightseeing cruise on Sydney Harbour, featuring views of the Opera House, Harbour Bridge and surrounding shoreline.
- What’s Included The standard sightseeing cruise ticket is budgeted; meal upgrades and private cruises are excluded.
- Worth Knowing Cruise duration, boat type and departure wharf depend on the confirmed service.
DAY 02
Sydney - The Icons of a World-Famous Harbour
Landmark architecture and a cruise across the city’s celebrated watersSYDNEY
Sydney - The Icons of a World-Famous Harbour
Landmark architecture and a cruise across the city’s celebrated waters
- SYDNEY’S HARBOUR LANDMARKS
- Spend time around Circular Quay, The Rocks and the exterior of the Sydney Opera House, discovering the stories and atmosphere of the waterfront.
- A VIEW FROM THE WATER
- Board a scheduled Sydney Harbour sightseeing cruise for a different perspective on the Opera House, Harbour Bridge and harbour neighbourhoods.
- TIME FOR PERSONAL DISCOVERY
- Keep the remainder of the afternoon for independent exploration. An Opera House interior tour is optional and not included in the base plan.
Cairns - A convenient tropical base for reef discoveries
A central Cairns hotel with sensible access to the Esplanade and Reef Fleet Terminal.
- Stay 2 nights in a proposed good-value 3-star property. A central Cairns hotel with sensible access to the Esplanade and Reef Fleet Terminal.
- Room & Breakfast One room with a double bed for two adults. Breakfast for each morning is included in the package budget, but actual hotel meal entitlements must be confirmed.
- Location Advantage Cairns City near Esplanade. Exact walking distances and access will be checked once a property is selected.
- Booking Details Specific hotel, bedding, cancellation terms and room availability are not yet confirmed or held.
- Optional Upgrade Four-star accommodation or a premium-view room can be priced separately on request.
Sydney to Cairns - Across Australia
A scheduled domestic flight to tropical Queensland
- Flight Connection Sydney Airport to Cairns Airport on a separately ticketed flight sector included within this package costing.
- Booking Coverage Economy-class airfare allowance is included; baggage limits, seat selection and fare rules depend on the confirmed airline.
- Ground Transfers Hotel to departure airport and Cairns Airport to hotel are provided within the ground transfer budget.
Great Barrier Reef - Discover Moore Reef
A full-day marine experience from Cairns
- Signature Experience Sunlover Moore Reef cruise with use of the operator’s standard snorkelling and reef-viewing facilities.
- What’s Included The scheduled return boat journey, operator-provided buffet lunch and standard onboard facilities as offered with the selected ticket.
- Worth Knowing Marine conditions, visibility and wildlife sightings are not guaranteed; availability can be affected by weather.
DAY 03
Sydney - Coastal Gardens and City Discoveries
A flexible day beyond Sydney’s best-known iconsSYDNEY
Sydney - Coastal Gardens and City Discoveries
A flexible day beyond Sydney’s best-known icons
- A MORNING OF GREEN SPACES
- Explore the Royal Botanic Garden and scenic city viewpoints at leisure, taking time to appreciate the harbour from another angle.
- SYDNEY, YOUR WAY
- Spend the afternoon exploring central neighbourhoods, boutique shopping streets or a relaxed waterfront café.
- ROOM TO WANDER
- This day is intentionally free of compulsory paid activities, creating space for a personally meaningful Sydney experience.
Melbourne - An easy base for culture, laneways and riverside life
A Melbourne city stay positioned for efficient central sightseeing and local transport.
- Stay 3 nights in a proposed good-value 3-star property. A Melbourne city stay positioned for efficient central sightseeing and local transport.
- Room & Breakfast One room with a double bed for two adults. Breakfast for each morning is included in the package budget, but actual hotel meal entitlements must be confirmed.
- Location Advantage Melbourne CBD or well-served city area. Exact walking distances and access will be checked once a property is selected.
- Booking Details Specific hotel, bedding, cancellation terms and room availability are not yet confirmed or held.
- Optional Upgrade Four-star accommodation or a premium-view room can be priced separately on request.
Cairns to Melbourne - North to South
An included domestic flight linking reef country to Victoria
- Flight Connection Cairns Airport to Melbourne Airport on a booked domestic economy service, with exact flight time confirmed after dates are selected.
- Transport Arrangement Specified hotel-airport and airport-hotel transfer allowances form part of the package.
- Travel Tip Keep the day open for check-in, baggage and airport connections.
Melbourne - Views from the Skydeck
See the city from a remarkable vantage point
- Signature Experience Melbourne Skydeck general admission for sweeping views of Melbourne.
- Admission & Timing Standard timed/dated admission is budgeted; premium viewing or additional paid experiences are excluded.
- Worth Knowing Worth Knowing: Visibility is weather-dependent and ticket categories vary by date.
DAY 04
Cairns - Welcome to Tropical Queensland
A gentle transition from city harbour to reef countryCAIRNS
Cairns - Welcome to Tropical Queensland
A gentle transition from city harbour to reef country
- YOUR JOURNEY NORTH
- Take the included Sydney - Cairns domestic flight and continue to the hotel using the planned airport transfer. Allow sufficient time for check-in and baggage collection.
- THE CAIRNS ESPLANADE
- Enjoy an easy evening around the Esplanade, where tropical waterfront views set the scene for the following day’s reef discovery.
- AN EVENING TO RECHARGE
- Keep plans simple ahead of an early full-day marine excursion.
Auckland - Settle into New Zealand’s waterside city
A well-located city base for enjoying central Auckland and its maritime atmosphere.
- Stay 2 nights in a proposed good-value 3-star property. A well-located city base for enjoying central Auckland and its maritime atmosphere.
- Room & Breakfast One room with a double bed for two adults. Breakfast for each morning is included in the package budget, but actual hotel meal entitlements must be confirmed.
- Location Advantage Auckland CBD or Viaduct-access area. Exact walking distances and access will be checked once a property is selected.
- Booking Details Specific hotel, bedding, cancellation terms and room availability are not yet confirmed or held.
- Optional Upgrade Four-star accommodation or a premium-view room can be priced separately on request.
Melbourne to Auckland - Across the Tasman
Your included Australia to New Zealand international flight
- Flight Connection Melbourne Airport to Auckland Airport. This is the only international flight INCLUDED in the package.
- Visa & Border Requirements Passport validity, Australian departure and New Zealand entry requirements apply. Airline luggage rules vary by fare.
- Arrival Transport Auckland airport to hotel transfer is part of the planned transfer allowance.
Rotorua - The Geothermal World of Te Puia
Discover living landscapes and cultural traditions
- Signature Experience Te Puia guided geothermal experience, offering an introduction to Rotorua’s extraordinary volcanic environment.
- Cultural Perspective Interpretation of Māori heritage and artistic traditions forms part of the selected operator experience.
- Worth Knowing Geothermal eruptions and specific natural displays cannot be guaranteed; follow the guide’s safety directions.
DAY 05
Great Barrier Reef - A Remarkable Marine Discovery
A memorable day on the waters of the outer reefCAIRNS
Great Barrier Reef - A Remarkable Marine Discovery
A memorable day on the waters of the outer reef
- OUT TO MOORE REEF
- Make your way to Cairns Reef Fleet Terminal and board the scheduled Sunlover cruise to Moore Reef, with the operator’s standard included onboard services.
- EXPLORE ABOVE AND BELOW THE WATER
- Enjoy the pontoon’s included reef-viewing and snorkelling opportunities according to the selected cruise conditions and your confidence in the water.
- A DAY TO REMEMBER
- An operator-provided buffet lunch is included. Marine sightings, visibility and activity availability are dependent on sea and weather conditions.
Rotorua - Stay close to geothermal landscapes and local culture
Comfortable accommodation offering practical access to the lakeside and Te Puia.
- Stay 2 nights in a proposed good-value 3-star property. Comfortable accommodation offering practical access to the lakeside and Te Puia.
- Room & Breakfast One room with a double bed for two adults. Breakfast for each morning is included in the package budget, but actual hotel meal entitlements must be confirmed.
- Location Advantage Rotorua central or suitable town hotel. Exact walking distances and access will be checked once a property is selected.
- Booking Details Specific hotel, bedding, cancellation terms and room availability are not yet confirmed or held.
- Optional Upgrade Four-star accommodation or a premium-view room can be priced separately on request.
Auckland to Rotorua - New Zealand by Road
A scenic journey into the central North Island
- Route Auckland to Rotorua, around 230 km by road, often approximately 3 to 4 hours depending on traffic and route.
- Transport Arrangement An allowance for a scheduled coach or suitable road transfer is included. Departure times and luggage rules will be confirmed.
- Journey Planning Arrive with the afternoon free to settle into Rotorua, avoiding a tightly scheduled attraction immediately after travel.
Queenstown - A Gondola Above the Lake
Enjoy the mountains from Bob’s Peak
- Signature Experience Skyline Queenstown gondola ascent, with elevated lake and mountain panoramas.
- What’s Included Gondola admission is included in the cost sheet; luge rides and restaurant packages are not included.
- Worth Knowing Weather or operational conditions may affect services and views.
DAY 06
Melbourne - The Cultural Side of Australia
A new urban chapter in Australia’s southern stateMELBOURNE
Melbourne - The Cultural Side of Australia
A new urban chapter in Australia’s southern state
- ONWARD TO MELBOURNE
- Board the included Cairns - Melbourne flight and continue to your hotel. Flights, baggage collection and transfers will occupy much of the day.
- FIRST IMPRESSIONS
- If your arrival time allows, discover the Southbank promenade and the atmosphere of the Yarra River.
- AN UNHURRIED EVENING
- Relax in preparation for a day of Melbourne sightseeing.
Queenstown - Wake up to the spirit of the Southern Alps
A convenient Queenstown base from which to enjoy alpine views, the gondola and the included Milford Sound excursion.
- Stay 4 nights in a proposed good-value 3-star property. A convenient Queenstown base from which to enjoy alpine views, the gondola and the included Milford Sound excursion.
- Room & Breakfast One room with a double bed for two adults. Breakfast for each morning is included in the package budget, but actual hotel meal entitlements must be confirmed.
- Location Advantage Queenstown town area or practical transport-linked hotel. Exact walking distances and access will be checked once a property is selected.
- Booking Details Specific hotel, bedding, cancellation terms and room availability are not yet confirmed or held.
- Optional Upgrade Four-star accommodation or a premium-view room can be priced separately on request.
Rotorua to Queenstown - North Island to Southern Alps
Road transfer to Auckland followed by included domestic flight
- Return to Auckland Airport The Rotorua to Auckland Airport road connection is included in the ground transfer budget; allow roughly 3 to 4 hours or more, plus airport check-in.
- Flight Connection Included Auckland to Queenstown economy domestic flight. This must be booked with a realistic buffer after the road transfer.
- Arrival Arrangements A Queenstown airport-to-hotel transfer allowance is included.
Milford Sound - Into Fiordland
The signature included coach-and-cruise day
- Signature Experience A full-day return coach excursion from Queenstown combined with a scheduled scenic Milford Sound cruise.
- Highlights Mountain valleys, waterfalls and imposing fiord walls, with sightseeing adapted to prevailing conditions.
- What’s Included Return coach transportation and standard sightseeing cruise. Meals are not assumed included unless the final operator ticket specifies them.
- Worth Knowing Road and sailing conditions can cause cancellations or changes. The operator’s safety decisions take precedence.
DAY 07
Melbourne - Laneways, Culture and Skyline Views
Explore the city’s distinctive rhythm and celebrated perspectiveMELBOURNE
Melbourne - Laneways, Culture and Skyline Views
Explore the city’s distinctive rhythm and celebrated perspective
- CREATIVE MELBOURNE
- Discover Federation Square, characterful laneways and the central city precinct on a self-guided exploration.
- ABOVE THE SKYLINE
- Use the included Melbourne Skydeck admission to appreciate sweeping views of the city and surrounding landscape.
- AN AFTERNOON AT LEISURE
- Enjoy shopping, cafés or more riverside discoveries without an overfilled schedule.
Queenstown to Milford Sound - A Fiordland Day Journey
A full-day return coach trip paired with a scenic cruise
- Route Queenstown to Milford Sound and back by scheduled scenic coach, generally a long full-day journey.
- Ticket Coverage The return coach and scenic cruise are INCLUDED. The Milford excursion is no longer an optional add-on.
- Operator Arrangements Rest stops, cruise timing and accessibility requirements will be provided with the final booking.
DAY 08
Melbourne - A Day to Make Your Own
A final Australian day with time for personal discoveriesMELBOURNE
Melbourne - A Day to Make Your Own
A final Australian day with time for personal discoveries
- DISCOVER AT YOUR OWN PACE
- Explore additional central-city streets, parks or museums independently, selecting the experiences that interest you most.
- A FLEXIBLE CITY DAY
- Enjoy local cafés or favourite neighbourhoods without a mandatory day tour.
- READY FOR NEW ZEALAND
- Check flight documentation, baggage requirements and the arrival conditions for your Melbourne - Auckland flight the next day.
Queenstown Hotel to Airport - Homeward Connection
Conclude your tour with a practical airport transfer
- Route Queenstown hotel to Queenstown Airport.
- Transport Arrangement Transfer allowance included, subject to final flight time and baggage needs.
- Not Included Your onward international flight from New Zealand to India is NOT included in the package price.
DAY 09
Auckland - Your New Zealand Story Begins
Across the Tasman Sea to the City of SailsAUCKLAND
Auckland - Your New Zealand Story Begins
Across the Tasman Sea to the City of Sails
- THE JOURNEY ACROSS THE TASMAN
- Take the included Melbourne - Auckland international flight, subject to applicable entry requirements. After immigration and baggage collection, continue to your Auckland hotel.
- A WATERSIDE WELCOME
- Explore the Viaduct Harbour or nearby waterfront at leisure if arrival timing permits.
- AN EVENING TO SETTLE IN
- Enjoy a relaxed pace while adjusting to New Zealand’s local time and your new surroundings.
DAY 10
Auckland - The Charm of the City of Sails
A day of waterfront character and urban explorationAUCKLAND
Auckland - The Charm of the City of Sails
A day of waterfront character and urban exploration
- AUCKLAND’S WATERFRONT
- Discover the central harbour precinct and its maritime setting, with easy access to local cafés and public spaces.
- A CITY TO EXPLORE
- Choose time in the city centre, independent shopping or scenic public viewpoints.
- AN EASY EVENING
- Prepare for the following day’s road journey to Rotorua, keeping your luggage organised for the hotel change.
DAY 11
Rotorua - A Journey into the Geothermal Heartland
Lakes, volcanic landscapes and a changing North Island sceneryROTORUA
Rotorua - A Journey into the Geothermal Heartland
Lakes, volcanic landscapes and a changing North Island scenery
- ARRIVAL
- Check in and discover the lakeside surroundings at your leisure.
- THE ROAD TO ROTORUA
- Travel from Auckland to Rotorua by the planned road connection, approximately 230 km and often three to four hours depending on traffic and stops.
- YOUR FIRST TASTE OF ROTORUA
- Enjoy the distinctive natural atmosphere of a region shaped by geothermal activity and Māori heritage.
DAY 12
Rotorua - Where Earth and Culture Meet
Geothermal discoveries and meaningful cultural interpretationROTORUA
Rotorua - Where Earth and Culture Meet
Geothermal discoveries and meaningful cultural interpretation
- TE PUIA GEOTHERMAL VALLEY
- Visit Te Puia on the included guided experience, exploring its remarkable geothermal environment subject to the operator’s route and safety conditions.
- STORIES OF MĀORI HERITAGE
- Learn about Māori culture and traditional arts through interpretation offered as part of the selected experience.
- A ROTORUA EVENING
- Enjoy remaining leisure time in Rotorua without an additional compulsory attraction.
DAY 13
Queenstown - Welcome to the Southern Al
From Rotorua’s geothermal valleys to alpine New ZealandQUEENSTOWN
Queenstown - Welcome to the Southern Al
From Rotorua’s geothermal valleys to alpine New Zealand
- NORTH ISLAND TO SOUTH ISLAND
- Return to Auckland Airport by the arranged road transfer before boarding your included Auckland - Queenstown flight.
- A MOUNTAIN-LAKE WELCOME
- Travel from Queenstown Airport to the hotel and, if arrival time allows, discover the serene shore of Lake Wakatipu.
- A DAY OF CONNECTIONS
- This is a longer travel day with a road journey, airport check-in and flight. Avoid scheduling paid sightseeing on arrival.
DAY 14
Queenstown - See the Alps from Above
A memorable panorama above Lake WakatipuQUEENSTOWN
Queenstown - See the Alps from Above
A memorable panorama above Lake Wakatipu
- THE SKYLINE GONDOLA
- Ride the included Skyline Queenstown Gondola to Bob’s Peak for striking views of the lake, township and surrounding mountains.
- A LEISURELY ALPINE AFTERNOON
- Explore Queenstown’s lakeside promenade, shops and café culture at your preferred pace.
- ADVENTURE, IF YOU CHOOSE
- Luge rides, jet boating and other adventure experiences are optional upgrades rather than base inclusions.
DAY 15
Milford Sound - A Journey into Fiordland
A full-day coach-and-cruise experience through dramatic wildernessQUEENSTOWN
Milford Sound - A Journey into Fiordland
A full-day coach-and-cruise experience through dramatic wilderness
- THE SCENIC COACH JOURNEY
- Depart Queenstown on the included return coach excursion, travelling through magnificent Fiordland landscapes with scheduled comfort and scenic stops.
- MILFORD SOUND CRUISE
- Board the included scenic cruise and admire towering cliffs, waterfalls and striking fiord scenery from the water.
- RETURN TO QUEENSTOWN
- Travel back by coach in the evening. The day commonly lasts around 12 to 13.5 hours depending on conditions and operator schedules.
DAY 16
Queenstown - An Unhurried Alpine Finale
The freedom to enjoy the lake and mountains your own wayQUEENSTOWN
Queenstown - An Unhurried Alpine Finale
The freedom to enjoy the lake and mountains your own way
- A MORNING BY THE LAKE
- Enjoy the reflective waters of Lake Wakatipu, mountain views and a slow-paced morning.
- THE BEST OF YOUR OWN DISCOVERIES
- Visit a favourite café, browse local boutiques or explore suitable public viewpoints independently.
- A THOUGHTFUL FINALE
- Keep the afternoon flexible to unwind and prepare for the homeward journey.
DAY 17
Queenstown - Farewell to Two Extraordinary Countries
A comfortable conclusion to your grand discoveryDEPARTURE
Queenstown - Farewell to Two Extraordinary Countries
A comfortable conclusion to your grand discovery
- DEPARTURE AT YOUR OWN PACE
- Enjoy breakfast if your flight timing permits, complete hotel checkout and use the included airport transfer allowance.
- YOUR HOMEWARD JOURNEY
- Proceed to Queenstown Airport for your independently booked onward international flight to India or another destination.
- YOUR TRAVEL MEMORIES
- Return with memories of extraordinary marine life, cultural cities, geothermal discoveries and alpine beauty.
Important Information
Your trip is planned based on current availability and supplier schedules. We will confirm final arrangements in your booking confirmation.
Visual journey
What's included & excluded
✓ INCLUSIONS
- ✓Sixteen nights in proposed 3-star accommodation: Sydney 3, Cairns 2, Melbourne 3, Auckland 2, Rotorua 2 and Queenstown 4
- ✓One double-bed hotel room for two adults, with sixteen breakfasts budgeted subject to hotel service times
- ✓Sydney - Cairns and Cairns - Melbourne domestic economy flight sectors
- ✓Melbourne - Auckland international economy flight sector
- ✓Auckland - Queenstown domestic economy flight sector
- ✓Specified airport and road transfer allowances, including Auckland - Rotorua - Auckland road travel
- ✓Sunlover Moore Reef cruise with standard reef-viewing facilities and operator-provided buffet lunch
- ✓Sydney Harbour sightseeing cruise and Melbourne Skydeck admission
- ✓Te Puia guided geothermal experience and Skyline Queenstown gondola ticket
- ✓Full-day Milford Sound return scenic coach and sightseeing cruise
- ✓Visa documentation assistance and Atravelq travel coordination
✕ EXCLUSIONS
- ✕India - Sydney arrival flight and Queenstown - India return international flight
- ✕Australian and New Zealand government visa fees, biometric and any third-party application charges
- ✕Lunches and dinners except the included buffet lunch on the reef cruise
- ✕Travel insurance, medical expenses and personal purchases
- ✕Optional attraction upgrades, private guides, additional tours and unlisted tickets
- ✕Any unlisted transfers, additional baggage or airline extras beyond finally confirmed fare rules
- ✕Applicable TCS and taxes not included under final invoicing terms
- ✕Activities cancelled or changed by operators due to unsafe weather, subject to supplier terms
Cancellation, Refund, Date Change & Travel Credit Policy
Cancel 10+ days before travel and choose a 70% USDC refund or 100% Atravelx Travel Credit
10+ Calendar Days Before Departure
Option A: 70% USDC RefundA 30% cancellation charge applies to the eligible package amount. The remaining 70% is refunded in USDC. Approved refunds are processed within 45 working days of written approval.
10+ Calendar Days Before Departure
Option B: 100% Atravelx Travel CreditThe 30% cancellation charge is waived. 100% of the eligible amount paid is issued as an Atravelx Credit Note, denominated in USDC, for future eligible travel services.
Less Than 10 Calendar Days Before Departure
100% Non-RefundableNo refund and no Travel Credit will ordinarily be provided.
After Travel Commences / No-Show
Non-RefundableNo refund or Travel Credit for no-shows, unused services, partly completed holidays or cancellation after travel has begun.
Full policy details
Cancellation Policy
- 10 or more calendar days before departure: a 30% cancellation charge applies to the eligible package amount. Choose a 70% refund in USDC or 100% of the eligible amount as Atravelx Travel Credit.
- Less than 10 calendar days before departure: 100% non-refundable. No refund or Travel Credit is ordinarily issued.
- After travel commences, or no-show: non-refundable. No refund or Travel Credit is ordinarily available.
- Days are counted as calendar days to the scheduled departure date, in UTC (Coordinated Universal Time). The timestamp on your written request fixes when Atravelx received it.
- Cancellation requests must be made in writing through an authorised Atravelx channel: your concierge, info@atravelx.com or WhatsApp +91 92500 00511. A phone call alone does not cancel a booking until it is confirmed in writing.
- Quote the booking reference, the lead traveller's name and the services affected. Atravelx may ask for identity or payment verification before acting on a request.
- A reason is not needed to qualify under the 10-day window.
- Cancelling some travellers, rooms, nights or services is a package amendment, not a cancellation. It does not qualify for the 10-day refund or credit on its own, and it can change the per-person price for the remaining travellers.
Atravelx Travel Credit
- Travel Credit is issued as an Atravelx Credit Note for 100% of the eligible amount actually paid, denominated in USDC.
- The 30% cancellation charge is waived when you choose Travel Credit instead of a refund.
- Credit can be used towards any eligible service booked through Atravelx: holiday packages, stays, flights, transfers, sightseeing, car rental, visa assistance and other eligible services.
- Travel Credit is non-cash. It cannot be withdrawn, exchanged for cryptocurrency or fiat currency, or transferred to another person, unless Atravelx agrees in writing.
- The validity period and expiry date are stated on the Credit Note.
- Prices at the time of the new booking apply. Travel Credit does not hold the same hotel, room, destination, dates, itinerary, supplier, activity, package or price.
- If the new booking costs more, you pay the difference in USDC. If it costs less, the balance stays on the Credit Note under its terms.
- Once you choose Travel Credit, the choice is final. It is not later converted into a refund.
Date Change Policy
- Request date changes 10 or more calendar days before the scheduled departure date.
- A date change is not guaranteed. It depends on hotel, transfer and activity availability, supplier approval, revised room rates, seasonal pricing, blackout dates, peak-season supplements, transport costs, fare differences, supplier amendment charges and revised itinerary costs.
- If the revised package costs more, you pay the difference in USDC. Supplier amendment or date-change charges may also apply.
- A date change is confirmed only when Atravelx confirms the revised arrangements in writing.
- Requests made less than 10 calendar days before departure depend on supplier approval and cannot be guaranteed.
- A postponement or date change is not a cancellation. It does not by itself create a refund or Travel Credit entitlement.
Bundled Holiday Packages
- Atravelx holiday packages are booked and priced as bundled travel arrangements made up of several interconnected services.
- Individual components of a confirmed package cannot ordinarily be cancelled separately.
- Removing a service does not automatically entitle you to a proportionate refund or Travel Credit.
- Any request to remove, replace or modify a component is treated as a package amendment, subject to supplier approval, availability, revised pricing, amounts recoverable and applicable charges.
- A value shown against an individual service does not mean it was separately contracted or can be independently cancelled.
Visa & Travel Documentation
- Travellers are responsible for a valid passport, the right visa, transit visas, entry permits, immigration documents, health documentation and any other paperwork required by the destination or a transit country.
- Visa decisions are made solely by the relevant government, embassy, consulate or immigration authority. Atravelx does not guarantee approval, processing time or appointment availability.
- A visa refusal, delay or failure to obtain a visa does not override the cancellation conditions unless Atravelx confirms otherwise in writing.
- Government, embassy, visa application centre, biometric, courier and processing fees may be non-refundable once paid or submitted.
Refund Processing & Timeline
- Atravelx acknowledges a cancellation request within 2 working days. Acknowledgement confirms receipt, not eligibility or amount. After reviewing the booking, Atravelx confirms in writing which services are cancelled, the refundable and non-refundable components, the deductions and the refund amount.
- Approved refunds are processed within 45 working days from the date Atravelx confirms in writing that the refund is approved.
- The 45 days do not run from the booking date, the date you first asked to cancel, or the departure date.
- Working days exclude Saturdays, Sundays and public holidays in the United States and India.
- Refunds are calculated and paid in USDC. The refund is the eligible package amount in USDC as shown on your invoice, less the cancellation charge and any supplier deductions.
- If you paid in another cryptocurrency, the refund is still the USDC value of the eligible amount at the time of payment, not the number of coins you sent. Atravelx is not liable for changes in the market value of any coin between payment and refund.
- Refunds are sent to the wallet address the payment came from, on the same network. If that is not possible, you may nominate another wallet, which Atravelx verifies in writing before sending. Atravelx is not responsible for funds sent to a wallet address you supplied incorrectly.
- If you paid by card or bank transfer through an Atravelx payment partner, the refund goes back to that payment method where the partner supports it. Otherwise another method is agreed in writing.
- Blockchain confirmations, payment partners, card issuers and banks may add time before the funds show in your wallet or account.
- Where Atravelx cancels a confirmed booking for reasons within its reasonable control, all amounts received for the cancelled services are refunded in full, initiated within 7 working days. An alternative itinerary or Travel Credit may be offered, but you are not required to accept it instead of the refund.
- An approved refund is not replaced with Travel Credit unless you expressly agree, or the supplier itself provides only a credit or voucher under conditions disclosed before booking.
Supplier-Specific & Non-Refundable Services
- Certain services carry their own cancellation, refund or amendment terms: airline tickets, visa fees, embassy, consulate and visa-centre charges, travel insurance, rail tickets and passes, cruise and ferry bookings, event, concert, sports and attraction tickets, special-event bookings, non-refundable hotel rates, supplier deposits and any service identified as non-refundable.
- Where supplier-specific conditions were communicated in the quotation, invoice, voucher, booking confirmation or service conditions before payment, those conditions apply to that service.
- Blockchain network fees paid when you sent your payment are not part of the package amount and are not refundable.
No-Show, Unused & Partially Used Services
- No refund or Travel Credit is ordinarily provided for: no-shows, cancellation after travel has commenced, voluntarily unused services, partly completed holidays, missed hotel nights, missed transfers, missed activities or sightseeing, missed trains or other transport, traveller delays, failure to report at the required time, services missed because of documentation issues, or services missed for reasons attributable to the traveller.
- If a supplier voluntarily approves a refund in an exceptional case, Atravelx passes on the recoverable amount in USDC under the applicable supplier and booking conditions.
Booking Acceptance
- By confirming a booking and making payment, you accept the cancellation, refund, date-change, bundled-package and Travel Credit conditions in this policy.
- Conditions stated in writing for an individual booking (quotation, invoice, voucher or booking confirmation) supplement this policy. Where a supplier's terms are stricter and were disclosed before payment, they apply to that service.
- A booking is governed by the version of this policy shown on the package page on the booking date, unless a later version is more favourable to you or Atravelx agrees otherwise in writing.
- For events beyond Atravelx's reasonable control (severe weather, natural disasters, epidemics, war, civil unrest, strikes, government restrictions, border or airport closures, supplier insolvency and similar), refunds, credits, postponements or alternatives depend on the affected supplier's policy and the amounts recoverable. Atravelx helps coordinate with the suppliers.
- Nothing in this policy restricts any statutory right available to a consumer under applicable law.


















