Packages/Australia/Australia Family Tour : Sydney, Gold Coast & Cairns
Australia Family Tour : Sydney, Gold Coast & Cairns
- 1Sydney3 nights
- 2Cairns2 nights
- ✈Departureend of trip
Tour Overview
Taronga Zoo at nine-thirty in the morning when the koalas are active and there are twelve hundred visitors not eight thousand, Sea World on a Tuesday with fifteen-minute queues, and the Great Barrier Reef glass-bottom boat that requires no swimming — family Australia.
Created for families travelling from India, this nine-day land-only journey combines three nights in Sydney, three on the Gold Coast and two in Cairns. Explore Sydney Harbour and Taronga Zoo, enjoy a Sea World day and laid-back beaches, then discover the Great Barrier Reef on a full-day Moore Reef pontoon cruise. Airport ground transfers, selected admissions, a public transport allowance and breakfasts are budgeted. International flights and both required domestic flights are excluded and must be purchased separately. Accommodation, activity slots and services depend on final dates and availability.
Your Australia Family Holiday at a Glance
A clear view of your family-friendly route, accommodation and carefully selected experiences.
Itinerary — day by day
SydneyCairnsDeparture
DAY 01
Sydney — A Warm Welcome to the Harbour City
Arrive, settle into your Sydney base and enjoy the freedom of an unhurried first evening.SYDNEY
Sydney — A Warm Welcome to the Harbour City
Arrive, settle into your Sydney base and enjoy the freedom of an unhurried first evening.
- A SEAMLESS ARRIVAL
- Welcome to Sydney! Upon landing at Sydney Airport, your arranged transfer will take you to your hotel, where you can settle in comfortably after your international journey. Check-in will follow the hotel’s confirmed schedule.
- YOUR FIRST GLIMPSE OF SYDNEY
- f your family feels refreshed, enjoy an unhurried evening around Darling Harbour. Its waterfront promenades and lively city atmosphere make an inviting introduction to Australia’s Harbour City.
- AN EVENING AT YOUR OWN PACE
- There is no fixed sightseeing programme today, leaving plenty of time to rest and adjust after your flight. A visit to Darling Harbour is optional and self-guided.
Sydney — Stay Close to the Spirit of the Harbour
A well-connected city base keeps landmark visits, ferry journeys and relaxed evenings within easy reach.
- Stay A practical 3-star Sydney CBD or rail-connected property; exact property not confirmed.
- Room & Breakfast One double-bedded room for two adults; breakfast budgeted for three mornings, rate inclusion to be verified.
- Location Advantage Easy rail or ferry connections for Circular Quay and the zoo journey.
- Booking Details Subject to date, occupancy and supplier confirmation.
- Optional Upgrade Upgrade to a central 4-star harbour-side or family room on request.
Sydney Airport — Welcome Transfer
Sydney Airport (SYD) to your Sydney hotel.
- Route Sydney Airport (SYD) to your Sydney hotel.
- Distance & Journey Time Approximately 10–20 km / 25–60 minutes depending on area and traffic.
- Transport Arrangement Arranged airport transfer budgeted.
- Ticket Coverage Transfer service only; inbound international flight excluded.
- Travel Tip Carry hotel confirmation and driver instructions.
Sydney Harbour — Discover a City Shaped by the Sea
Opera House views, historic waterfront streets and a scheduled public ferry experience.
- Signature Experience Self-guided Opera House exterior precinct, The Rocks and a public harbour ferry.
- Highlights Harbour skyline, heritage lanes and iconic waterfront architecture.
- What’s Included Public-ferry/local travel allowance only; no guided Opera House interior tour.
- Admission & Timing Choose a scheduled public sailing, subject to operating timetable.
- Worth Knowing Private harbour cruises and paid architectural tours are optional.
DAY 02
Sydney — Where the Harbour Tells Its Story
Take in the Opera House, The Rocks and spectacular waterfront perspectives at your own pace.SYDNEY
Sydney — Where the Harbour Tells Its Story
Take in the Opera House, The Rocks and spectacular waterfront perspectives at your own pace.
- SYDNEY’S HARBOUR ICONS
- Begin at Circular Quay, where the Sydney Opera House and Harbour Bridge frame one of the country’s most celebrated waterfront scenes. Enjoy the public viewing areas and take time to appreciate their striking architecture.
- DISCOVERING THE ROCKS
- Continue into the historic lanes of The Rocks, where sandstone buildings and character-filled streets reveal an older side of Sydney. Explore independently at a pace that suits your family.
- THE HARBOUR FROM THE WATER
- See the city from a different perspective aboard a scheduled public ferry, with fares covered by the included local transport allowance. Interior Opera House tours and private guiding are not included.
Gold Coast — Unwind by Queensland’s Golden Shores
A beach-oriented base designed for carefree afternoons and practical access to family attractions.
- Stay A good-value 3-star Surfers Paradise or Broadbeach hotel; unconfirmed.
- Room & Breakfast One double-bedded room for two adults; three breakfasts budgeted.
- Location Advantage Beachfront restaurants and practical transport connections.
- Booking Details Room capacity and resort charges to be checked prior to booking.
- Optional Upgrade Family apartment or 4-star beachside stay available at extra cost.
Sydney Harbour and Zoo Connections
Hotel area ↔ Circular Quay / Taronga Zoo.
- Route Hotel area ↔ Circular Quay / Taronga Zoo.
- Distance & Journey Time Journey varies; allow approximately 30–60 minutes per direction including waits.
- Transport Arrangement Self-guided public transport and ferry allowance.
- Ticket Coverage Not an unlimited transport pass; zoo admission is separate and included.
- Travel Tip Check ferry routes, walking gradients and last return services.
Taronga Zoo — Australian Wildlife with Harbour Views
Explore fascinating species in a setting overlooking one of the world’s best-known harbours.
- Signature Experience Self-guided visit with standard adult Taronga Zoo entry.
- Highlights Australian wildlife and zoo exhibits, with views over Sydney Harbour.
- What’s Included Standard entry ticket for the quoted two adults.
- Admission & Timing Opening hours, exhibit access and any special bookings vary.
- Worth Knowing Allow time for sloping paths; ferry/local transport uses the transport allowance.
DAY 03
Sydney — Wildlife Encounters with an Iconic Backdrop
Discover Australian animals at Taronga Zoo, with sweeping harbour views along the way.SYDNEY
Sydney — Wildlife Encounters with an Iconic Backdrop
Discover Australian animals at Taronga Zoo, with sweeping harbour views along the way.
- ACROSS THE HARBOUR TO TARONGA
- Travel towards Taronga Zoo using public transport and the included ferry allowance, taking in harbour views along the way. The final connection will depend on the operating route and your travel date.
- DISCOVER AUSTRALIA’S WILDLIFE
- Enjoy time among the zoo’s animal habitats and exhibits, with the freedom to focus on the species and experiences that interest your family most.
- YOUR ZOO EXPERIENCE
- Standard admission to Taronga Zoo is included. Special animal encounters and any additional transport beyond the stated allowance are available at extra cost.
Cairns — Settle into the Tropical Reef Gateway
A centrally placed stay allows convenient access to the Esplanade and your morning reef departure.
- Stay A 3-star Cairns City or Esplanade-area hotel; no named property held.
- Room & Breakfast One double-bedded room for two adults; two breakfasts budgeted.
- Location Advantage Practical access to Reef Fleet Terminal and central amenities.
- Booking Details Check cruise departure time and hotel check-in rules against actual flight timings.
- Optional Upgrade Family suite or upgraded waterfront hotel on request.
Sydney → Gold Coast — Intercity Flight Connection
Sydney hotel → SYD; separate flight to OOL; OOL → Gold Coast hotel.
- Route Sydney hotel → SYD; separate flight to OOL; OOL → Gold Coast hotel.
- Distance & Journey Time Flight roughly 1 hr 20–35 min airborne, plus airport time; OOL to Surfers Paradise around 20–30 km / 30–50 minutes.
- Transport Arrangement Airport ground transfers included at each end; domestic air ticket excluded.
- Ticket Coverage Airfare and checked baggage not covered.
- Travel Tip Allow at least a generous check-in buffer and confirm terminal.
Sea World — Marine Discovery and Shared Family Fun
A day of themed attractions and experiences suited to different ages and interests.
- Signature Experience One day exploring Sea World in Main Beach.
- Highlights Family rides, attractions and programmed experiences as available.
- What’s Included Dated one-day admission for quoted adults.
- Admission & Timing Park hours, ride availability and height rules apply.
- Worth Knowing Paid animal encounters and additional park admissions excluded.
DAY 04
Gold Coast — From Harbour Landmarks to Ocean Horizons
Travel north and embrace the easygoing atmosphere of Queensland’s famous coastline.CAIRNS
Gold Coast — From Harbour Landmarks to Ocean Horizons
Travel north and embrace the easygoing atmosphere of Queensland’s famous coastline.
- ONWARDS TO THE GOLD COAST
- Following breakfast and hotel checkout, your arranged ground transfer will take you to Sydney Airport for your separately booked flight to the Gold Coast.
- WELCOME TO QUEENSLAND’S COAST
- Once you arrive at Gold Coast Airport, continue by the included ground transfer to your hotel. Settle in and enjoy the rest of the afternoon at your leisure.
- AN EVENING BESIDE THE OCEAN
- If your flight schedule allows, discover the beachfront atmosphere of Surfers Paradise, with time for a peaceful walk along the promenade. The beach visit is self-guided and optional.
Gold Coast — Sea World Access
Gold Coast hotel ↔ Sea World, Main Beach.
- Route Gold Coast hotel ↔ Sea World, Main Beach.
- Distance & Journey Time From central Surfers Paradise often approximately 5–8 km / 15–30 minutes each way.
- Transport Arrangement Use public transport/local allowance; dedicated private transfer not included.
- Ticket Coverage Sea World admission costed separately from transport.
- Travel Tip Follow park opening hours and return transport schedules.
Gold Coast — The Pleasure of an Unhurried Coastal Day
Choose peaceful beachside time without the pressure of an organised excursion.
- Signature Experience Self-directed time along Gold Coast beaches and neighbourhoods.
- Highlights Beach walks, scenic beachfront promenades and unstructured rest.
- What’s Included Independent leisure only; no paid additional attraction is bundled.
- Admission & Timing Swim according to lifeguard advice and beach conditions.
- Worth Knowing Movie World or other parks can be added by separate quotation.
DAY 05
Gold Coast — A World of Ocean Discovery and Family Adventures
Share a lively day at Sea World, balancing marine-inspired attractions with time to recharge.CAIRNS
Gold Coast — A World of Ocean Discovery and Family Adventures
Share a lively day at Sea World, balancing marine-inspired attractions with time to recharge.
- A DAY AT SEA WORLD
- Spend a memorable day at Sea World, where marine-themed attractions and engaging exhibits create opportunities for family discovery. Choose experiences suited to the ages and interests of your travellers.
- EXPLORE, PLAY AND DISCOVER
- Enjoy the available presentations and attractions at a comfortable pace, leaving room for refreshment breaks and a leisurely lunch at your own expense.
- YOUR ADMISSION ARRANGEMENTS
- Standard dated admission is included, with local travel covered within the package allowance. Premium encounters, special experiences and entry to other theme parks are excluded.
Gold Coast → Cairns — Tropical Queensland Connection
Gold Coast hotel → OOL; separate flight to CNS; CNS → Cairns hotel.
- Route Gold Coast hotel → OOL; separate flight to CNS; CNS → Cairns hotel.
- Distance & Journey Time Flight time when nonstop approximately 2 hr 20–35 min; CNS to central Cairns around 5–8 km / 10–20 minutes.
- Transport Arrangement Airport transfers included; flight is not included, and nonstop services depend on dates.
- Ticket Coverage Airfare, connection fees and checked luggage excluded.
- Travel Tip Avoid committing to an attraction on arrival day.
Moore Reef — Encounter the Wonder of the Great Barrier Reef
A full-day pontoon outing offering ways to discover the reef above and below the water.
- Signature Experience Full-day Sunlover Moore Reef pontoon excursion from Cairns.
- Highlights Reef viewing, snorkelling opportunity and pontoon facilities.
- What’s Included Standard Moore Reef adult tickets, return boat service and operator buffet lunch.
- Admission & Timing Weather, marine conditions and operator changes apply; no sightings guaranteed.
- Worth Knowing Bring swimwear, sun protection and relevant seasickness advice.
DAY 06
Gold Coast — A Day to Savour the Seaside
Enjoy the luxury of choosing your own pace along golden beaches and welcoming promenades.DEPARTURE
Gold Coast — A Day to Savour the Seaside
Enjoy the luxury of choosing your own pace along golden beaches and welcoming promenades.
- SLOW MORNINGS BY THE SEA
- Ease into the day with time along the golden sands and beachfront promenades of Surfers Paradise or Broadbeach, without the pressure of an early departure.
- MAKE THE COAST YOUR OWN
- Choose a relaxed beach walk, explore the neighbourhood cafés or simply spend uninterrupted time together. Meals and personal purchases are at your own expense.
- MORE ADVENTURES, IF YOU WISH
- Families wishing to visit another theme park or take a private excursion may request a separately priced add-on. No additional paid attraction is included today.
Cairns — Reef Fleet Terminal
Cairns hotel ↔ Reef Fleet Terminal for operator-operated return Moore Reef boat service.
- Route Cairns hotel ↔ Reef Fleet Terminal for operator-operated return Moore Reef boat service.
- Distance & Journey Time Most central hotels are within roughly 1–3 km of terminal; boat transit often around 90–120 minutes per direction subject to operator.
- Transport Arrangement Boat and reef pontoon transport included with the cruise; hotel-to-terminal transport not separately included.
- Ticket Coverage Cruise ticket includes return boat ride, not a private hotel shuttle.
- Travel Tip Arrive ahead of boarding; consult sea-state and terminal notices.
DAY 07
Cairns — Your Gateway to Tropical Australia
Fly towards Far North Queensland, then settle into the relaxed atmosphere of Cairns.DEPARTURE
Cairns — Your Gateway to Tropical Australia
Fly towards Far North Queensland, then settle into the relaxed atmosphere of Cairns.
- JOURNEY TO TROPICAL QUEENSLAND
- After checkout, travel by your arranged ground transfer to Gold Coast Airport for your separately booked flight to Cairns. Direct flight availability varies, and some schedules may require a connection.
- ARRIVING IN CAIRNS
- Your included airport transfer will bring you to your Cairns hotel, where you can check in according to the property’s confirmed arrangements.
- A GENTLE TROPICAL WELCOME
- Enjoy a relaxed evening around the Cairns Esplanade, or take time to rest before the following day’s reef experience. Exploring the waterfront is optional and self-guided.
Cairns — Departure Transfer
Cairns hotel -Cairns Airport (CNS).
- Transfer Route: Cairns hotel to Cairns Airport (CNS).
- Distance & Journey Time Approximately 5–8 km / 10–20 minutes from central Cairns.
- Transport Arrangement Arranged departure transfer included.
- Ticket Coverage Onward flight excluded.
- Travel Tip Build in airport and possible onward domestic connection time.
DAY 08
Great Barrier Reef — Discover a Remarkable Underwater World
Journey from Cairns to Moore Reef for an unforgettable day of marine discovery.DEPARTURE
Great Barrier Reef — Discover a Remarkable Underwater World
Journey from Cairns to Moore Reef for an unforgettable day of marine discovery.
- SETTING SAIL FOR MOORE REEF
- Make your way to Cairns Reef Fleet Terminal for the scheduled Sunlover cruise to the Moore Reef pontoon. Boarding and departure times will follow the operator’s confirmed instructions.
- DISCOVERING THE REEF
- Explore the remarkable marine environment through the standard snorkelling and reef-viewing facilities offered on the excursion. A buffet lunch is included by the cruise operator.
- ENJOY THE OCEAN SAFELY
- Reef activities are subject to the day’s marine conditions, operator instructions and individual swimming ability. Clear underwater visibility and sightings of particular marine species cannot be guaranteed.
DAY 09
Cairns — Farewell to an Extraordinary Australian Escape
Enjoy a relaxed departure, carrying home stories from three remarkable destinations.DEPARTURE
Cairns — Farewell to an Extraordinary Australian Escape
Enjoy a relaxed departure, carrying home stories from three remarkable destinations.
- A RELAXED CAIRNS MORNING
- Enjoy breakfast at your hotel if the service hours and onward flight schedule permit, before checking out and preparing for departure.
- YOUR AIRPORT JOURNEY
- Your arranged transfer will take you from the hotel to Cairns Airport. Allow sufficient time for baggage procedures, airline check-in and any onward connection.
- MEMORIES TO TAKE HOME
- Your separately booked flight brings this Australian family holiday to a close, with memories of Sydney’s harbour, the Gold Coast’s oceanfront and the extraordinary Great Barrier Reef.
Important Information
Your trip is planned based on current availability and supplier schedules. We will confirm final arrangements in your booking confirmation.
Visual journey
Why this route works
What's included & excluded
✓ INCLUSIONS
- ✓Eight nights in provisional 3-star hotels: Sydney 3N, Gold Coast 3N, Cairns 2N
- ✓Eight breakfasts for two adults, according to the confirmed hotel arrangements
- ✓Specified arrival, departure and domestic-flight airport ground transfers
- ✓Standard adult admissions to Taronga Zoo and Sea World
- ✓Full-day Sunlover Moore Reef pontoon cruise with operator-included buffet lunch
- ✓Budgeted Sydney harbour public ferry and local transport allowance
- ✓Australian visitor visa documentation assistance and Atravelq travel coordination
✕ EXCLUSIONS
- ✕International airfare, domestic airfare and checked baggage charges
- ✕Both required domestic flights: Sydney–Gold Coast and Gold Coast–Cairns
- ✕Australian government visa fees, biometrics and third-party processing costs
- ✕Lunch and dinner except the buffet included by the reef-cruise operator
- ✕Optional attractions such as Movie World and premium Sydney Harbour cruises
- ✕Travel insurance, personal expenses and unlisted transfers or tours
- ✕Applicable TCS and any other statutory charges not specified as included
Cancellation, Refund, Date Change & Travel Credit Policy
Cancel 10+ days before travel and choose a 70% USDC refund or 100% Atravelx Travel Credit
10+ Calendar Days Before Departure
Option A: 70% USDC RefundA 30% cancellation charge applies to the eligible package amount. The remaining 70% is refunded in USDC. Approved refunds are processed within 45 working days of written approval.
10+ Calendar Days Before Departure
Option B: 100% Atravelx Travel CreditThe 30% cancellation charge is waived. 100% of the eligible amount paid is issued as an Atravelx Credit Note, denominated in USDC, for future eligible travel services.
Less Than 10 Calendar Days Before Departure
100% Non-RefundableNo refund and no Travel Credit will ordinarily be provided.
After Travel Commences / No-Show
Non-RefundableNo refund or Travel Credit for no-shows, unused services, partly completed holidays or cancellation after travel has begun.
Full policy details
Cancellation Policy
- 10 or more calendar days before departure: a 30% cancellation charge applies to the eligible package amount. Choose a 70% refund in USDC or 100% of the eligible amount as Atravelx Travel Credit.
- Less than 10 calendar days before departure: 100% non-refundable. No refund or Travel Credit is ordinarily issued.
- After travel commences, or no-show: non-refundable. No refund or Travel Credit is ordinarily available.
- Days are counted as calendar days to the scheduled departure date, in UTC (Coordinated Universal Time). The timestamp on your written request fixes when Atravelx received it.
- Cancellation requests must be made in writing through an authorised Atravelx channel: your concierge, info@atravelx.com or WhatsApp +91 92500 00511. A phone call alone does not cancel a booking until it is confirmed in writing.
- Quote the booking reference, the lead traveller's name and the services affected. Atravelx may ask for identity or payment verification before acting on a request.
- A reason is not needed to qualify under the 10-day window.
- Cancelling some travellers, rooms, nights or services is a package amendment, not a cancellation. It does not qualify for the 10-day refund or credit on its own, and it can change the per-person price for the remaining travellers.
Atravelx Travel Credit
- Travel Credit is issued as an Atravelx Credit Note for 100% of the eligible amount actually paid, denominated in USDC.
- The 30% cancellation charge is waived when you choose Travel Credit instead of a refund.
- Credit can be used towards any eligible service booked through Atravelx: holiday packages, stays, flights, transfers, sightseeing, car rental, visa assistance and other eligible services.
- Travel Credit is non-cash. It cannot be withdrawn, exchanged for cryptocurrency or fiat currency, or transferred to another person, unless Atravelx agrees in writing.
- The validity period and expiry date are stated on the Credit Note.
- Prices at the time of the new booking apply. Travel Credit does not hold the same hotel, room, destination, dates, itinerary, supplier, activity, package or price.
- If the new booking costs more, you pay the difference in USDC. If it costs less, the balance stays on the Credit Note under its terms.
- Once you choose Travel Credit, the choice is final. It is not later converted into a refund.
Date Change Policy
- Request date changes 10 or more calendar days before the scheduled departure date.
- A date change is not guaranteed. It depends on hotel, transfer and activity availability, supplier approval, revised room rates, seasonal pricing, blackout dates, peak-season supplements, transport costs, fare differences, supplier amendment charges and revised itinerary costs.
- If the revised package costs more, you pay the difference in USDC. Supplier amendment or date-change charges may also apply.
- A date change is confirmed only when Atravelx confirms the revised arrangements in writing.
- Requests made less than 10 calendar days before departure depend on supplier approval and cannot be guaranteed.
- A postponement or date change is not a cancellation. It does not by itself create a refund or Travel Credit entitlement.
Bundled Holiday Packages
- Atravelx holiday packages are booked and priced as bundled travel arrangements made up of several interconnected services.
- Individual components of a confirmed package cannot ordinarily be cancelled separately.
- Removing a service does not automatically entitle you to a proportionate refund or Travel Credit.
- Any request to remove, replace or modify a component is treated as a package amendment, subject to supplier approval, availability, revised pricing, amounts recoverable and applicable charges.
- A value shown against an individual service does not mean it was separately contracted or can be independently cancelled.
Visa & Travel Documentation
- Travellers are responsible for a valid passport, the right visa, transit visas, entry permits, immigration documents, health documentation and any other paperwork required by the destination or a transit country.
- Visa decisions are made solely by the relevant government, embassy, consulate or immigration authority. Atravelx does not guarantee approval, processing time or appointment availability.
- A visa refusal, delay or failure to obtain a visa does not override the cancellation conditions unless Atravelx confirms otherwise in writing.
- Government, embassy, visa application centre, biometric, courier and processing fees may be non-refundable once paid or submitted.
Refund Processing & Timeline
- Atravelx acknowledges a cancellation request within 2 working days. Acknowledgement confirms receipt, not eligibility or amount. After reviewing the booking, Atravelx confirms in writing which services are cancelled, the refundable and non-refundable components, the deductions and the refund amount.
- Approved refunds are processed within 45 working days from the date Atravelx confirms in writing that the refund is approved.
- The 45 days do not run from the booking date, the date you first asked to cancel, or the departure date.
- Working days exclude Saturdays, Sundays and public holidays in the United States and India.
- Refunds are calculated and paid in USDC. The refund is the eligible package amount in USDC as shown on your invoice, less the cancellation charge and any supplier deductions.
- If you paid in another cryptocurrency, the refund is still the USDC value of the eligible amount at the time of payment, not the number of coins you sent. Atravelx is not liable for changes in the market value of any coin between payment and refund.
- Refunds are sent to the wallet address the payment came from, on the same network. If that is not possible, you may nominate another wallet, which Atravelx verifies in writing before sending. Atravelx is not responsible for funds sent to a wallet address you supplied incorrectly.
- If you paid by card or bank transfer through an Atravelx payment partner, the refund goes back to that payment method where the partner supports it. Otherwise another method is agreed in writing.
- Blockchain confirmations, payment partners, card issuers and banks may add time before the funds show in your wallet or account.
- Where Atravelx cancels a confirmed booking for reasons within its reasonable control, all amounts received for the cancelled services are refunded in full, initiated within 7 working days. An alternative itinerary or Travel Credit may be offered, but you are not required to accept it instead of the refund.
- An approved refund is not replaced with Travel Credit unless you expressly agree, or the supplier itself provides only a credit or voucher under conditions disclosed before booking.
Supplier-Specific & Non-Refundable Services
- Certain services carry their own cancellation, refund or amendment terms: airline tickets, visa fees, embassy, consulate and visa-centre charges, travel insurance, rail tickets and passes, cruise and ferry bookings, event, concert, sports and attraction tickets, special-event bookings, non-refundable hotel rates, supplier deposits and any service identified as non-refundable.
- Where supplier-specific conditions were communicated in the quotation, invoice, voucher, booking confirmation or service conditions before payment, those conditions apply to that service.
- Blockchain network fees paid when you sent your payment are not part of the package amount and are not refundable.
No-Show, Unused & Partially Used Services
- No refund or Travel Credit is ordinarily provided for: no-shows, cancellation after travel has commenced, voluntarily unused services, partly completed holidays, missed hotel nights, missed transfers, missed activities or sightseeing, missed trains or other transport, traveller delays, failure to report at the required time, services missed because of documentation issues, or services missed for reasons attributable to the traveller.
- If a supplier voluntarily approves a refund in an exceptional case, Atravelx passes on the recoverable amount in USDC under the applicable supplier and booking conditions.
Booking Acceptance
- By confirming a booking and making payment, you accept the cancellation, refund, date-change, bundled-package and Travel Credit conditions in this policy.
- Conditions stated in writing for an individual booking (quotation, invoice, voucher or booking confirmation) supplement this policy. Where a supplier's terms are stricter and were disclosed before payment, they apply to that service.
- A booking is governed by the version of this policy shown on the package page on the booking date, unless a later version is more favourable to you or Atravelx agrees otherwise in writing.
- For events beyond Atravelx's reasonable control (severe weather, natural disasters, epidemics, war, civil unrest, strikes, government restrictions, border or airport closures, supplier insolvency and similar), refunds, credits, postponements or alternatives depend on the affected supplier's policy and the amounts recoverable. Atravelx helps coordinate with the suppliers.
- Nothing in this policy restricts any statutory right available to a consumer under applicable law.















