Question 1

How do I book with crypto?

Accepted Answer

Simply select your destination, choose your preferred hotel, and at checkout select 'Pay with Crypto'. We support over 100 different cryptocurrencies for a seamless booking experience.

Question 2

What are the benefits of using Atravelx?

Accepted Answer

Atravelx offers exclusive discounts, zero hidden transaction fees, and a rewarding loyalty program for frequent travellers.

Question 3

Is my booking refundable?

Accepted Answer

Refundability depends on the hotel policy. You can filter for free cancellation while booking. Crypto refunds are issued to your original wallet at the rate at time of refund.

Question 4

Which coins do you accept?

Accepted Answer

We accept BTC, ETH, USDT, USDC, SOL, BNB, XRP, TRX, LTC and 90+ others. Your rate is locked for 15 minutes once you begin checkout.

Question 5

How do I select the cryptocurrency payment option during booking?

Accepted Answer

Once you've chosen your flight and reached checkout, select "Pay with crypto." You'll see all supported coins with a live conversion — pick one and a payment address is generated. Your rate is locked for 15 minutes.

Question 6

Which cryptocurrencies are accepted on Atravelx?

Accepted Answer

BTC, ETH, USDT, USDC, SOL, BNB, XRP, TRX, LTC and 90+ others — plus Visa and Mastercard for traditional payments.

Question 7

What happens if the crypto price changes before payment confirms?

Accepted Answer

Your rate is locked for 15 minutes from checkout. If the window passes, the amount simply refreshes at the current rate before you send — you're never charged more than the amount shown.

Question 8

Do I get an e-ticket instantly?

Accepted Answer

Yes — as soon as your payment confirms on-chain, your e-ticket and PNR are emailed within minutes.

Question 9

Can I book multi-city itineraries?

Accepted Answer

Yes — select "Multi-city" in the search widget and add up to 5 legs in one booking.

Question 10

How much baggage is included in my fare?

Accepted Answer

Baggage allowance depends on the airline and fare class — it's shown clearly on every result before you book, and extra bags can be added at checkout.

Question 11

How do refunds work for crypto flight bookings?

Accepted Answer

Refunds follow the airline's fare rules. Approved refunds are returned to your original wallet, in the currency you paid with, at the rate at the time of refund.

Question 12

Can I change my flight after booking?

Accepted Answer

Date and name changes depend on the airline's fare rules — contact our 24/7 support and we'll handle the change request with the airline for you.

Question 13

How do I select the cryptocurrency payment option during the booking process?

Accepted Answer

Once you've selected your stay and reached checkout, choose "Pay with crypto" as your payment method. You'll see the full list of supported coins with a live conversion — pick one, and a payment address is generated for you. Your rate is locked for 15 minutes.

Question 14

Which cryptocurrencies are accepted as payment on Atravelx?

Accepted Answer

We accept BTC, ETH, USDT, USDC, SOL, BNB, XRP, TRX, LTC and 90+ other cryptocurrencies, alongside Visa and Mastercard for traditional payments.

Question 15

Are there any hidden fees when paying with crypto?

Accepted Answer

No hidden fees. The price you see at checkout is the price you pay — network (gas) fees depend on the chain you choose and are shown before you confirm.

Question 16

What happens if the crypto price changes between booking and payment confirmation?

Accepted Answer

Your rate is locked for 15 minutes from the moment checkout begins. If the payment isn't confirmed in that window, the amount simply refreshes at the current rate before you send.

Question 17

Do I need an account to book a stay?

Accepted Answer

You can complete a booking as a guest, but creating a free account lets you track reservations, earn 2% back in credits, and re-book faster next time.

Question 18

When do I receive my booking confirmation?

Accepted Answer

As soon as the payment is confirmed on-chain — usually within a few minutes. The confirmation lands in your email and, if you have an account, in your bookings dashboard.

Question 19

Can I request early check-in or a specific room?

Accepted Answer

Yes. Add a note at checkout and we pass it to the property. Special requests are subject to availability and confirmed by the hotel directly.

Question 20

How do refunds work when I paid in crypto?

Accepted Answer

Refunds are returned in the same currency you paid with, to a wallet address you confirm at the time of the request. Because crypto rates move, the refunded amount is calculated on the value paid, not the coin quantity.

Question 21

What is the cancellation window?

Accepted Answer

It depends on the rate you booked. Free-cancellation rates show the exact deadline on the listing and in your confirmation email; non-refundable rates are labelled before you pay.

Question 22

How does the best price guarantee work?

Accepted Answer

Find the same room, same dates and same conditions cheaper elsewhere within 24 hours of booking, send us the link, and we refund the difference in credits or your original payment method.

Question 23

Which bookings are eligible?

Accepted Answer

Any confirmed booking made on Atravelx, as long as the competing price is publicly available, bookable at the time we check, and in the same currency.

Question 24

How do I pay for an entire package with crypto?

Accepted Answer

One payment covers everything — flights, hotel, transfers and listed activities. At checkout choose "Pay with Crypto," pick your coin from the list, and the full package price is locked for 15 minutes. Once your payment confirms on-chain, your entire trip is issued at once.

Question 25

Which cryptocurrencies are accepted on Atravelx?

Accepted Answer

150+ coins and stablecoins including BTC, ETH, USDT, USDC, SOL, BNB, XRP, TRX and LTC — across multiple chains. Cards (Visa/Mastercard) are also supported if you prefer.

Question 26

When do the crypto prices/rates before payment confirm?

Accepted Answer

Your rate is locked the moment you reach the payment screen and held for 15 minutes. Whatever the market does during that window, your package price doesn't change.

Question 27

If the trip is cancelled, do I get my refund in crypto?

Accepted Answer

Yes — refunds are returned in the same currency you paid with, at the rate locked at your original booking, back to your wallet address.

Question 28

What is included in a package price?

Accepted Answer

Return flights, accommodation for the stated nights, airport transfers and every activity listed on the package page. Anything optional is marked as an add-on and priced separately before checkout.

Question 29

How far ahead should I book?

Accepted Answer

Six to ten weeks out gives the best balance of price and availability on most routes. Peak-season packages — December holidays, European summer — are worth booking three to four months ahead.

Question 30

Can I book a package for a group?

Accepted Answer

Yes. Packages take up to nine travelers in one booking, and one person can pay the whole amount in a single transaction. For larger groups our concierge team builds a custom quote.

Question 31

Can I change the hotel in a package?

Accepted Answer

On most packages, yes. Alternative hotels appear at the booking step with the price difference shown up front, so the total updates before you pay.

Question 32

Can I extend the trip by a few nights?

Accepted Answer

You can add nights at either end of a package. Flights are re-priced for the new dates and the extra hotel nights are added at the rate shown.

Question 33

Do you build fully custom trips?

Accepted Answer

That is what our concierge service is for — tell us the shape of the trip and a specialist assembles it, payable in crypto like any other package.

Question 34

What is the cancellation window?

Accepted Answer

Most packages are fully refundable up to 30 days before departure. Between 30 and 14 days a partial refund applies, and inside 14 days the booking is non-refundable unless the package page says otherwise.

Question 35

What happens if a flight in my package is cancelled?

Accepted Answer

We rebook the affected leg at no cost to you and adjust hotel nights and transfers to match. If no workable alternative exists, the package is refunded in full.

Question 36

How long do refunds take?

Accepted Answer

Once approved, crypto refunds are sent within one business day and land as soon as the network confirms them.

Question 37

How do I pay for tours and tickets with crypto?

Accepted Answer

Choose your experience, select "Pay with crypto" at checkout, pick a coin from the live-conversion list and send to the generated address. Your rate is locked for 15 minutes, and your e-ticket is issued as soon as payment confirms.

Question 38

Which cryptocurrencies are accepted on Atravelx?

Accepted Answer

BTC, ETH, USDT, USDC, SOL, BNB, XRP, TRX, LTC and 90+ others — plus Visa and Mastercard for traditional payments.

Question 39

What happens if the crypto price changes before payment confirms?

Accepted Answer

Your rate is locked for 15 minutes from checkout. If the window passes, the amount simply refreshes at the current rate before you send — you're never charged more than the amount shown.

Question 40

When do I receive my tickets?

Accepted Answer

Instantly — as soon as your payment confirms on-chain, your e-ticket with QR code is emailed and available in your account. Most attractions accept the QR straight from your phone.

Question 41

What does "skip-the-line" actually mean?

Accepted Answer

You use a dedicated entrance or a timed slot instead of the general ticket queue. Security screening still applies at most attractions — arrive 10–15 minutes before your slot.

Question 42

Do I need to print anything?

Accepted Answer

Rarely — mobile QR codes work at almost every attraction. The few experiences that need a printed voucher are clearly flagged on the result before you book.

Question 43

Can I cancel my experience for free?

Accepted Answer

Most experiences offer free cancellation up to 24 hours before the start time. Refunds return to your original wallet, in the currency you paid with.

Question 44

Can I change my date or time slot?

Accepted Answer

Yes, subject to availability — use "Manage booking" or contact 24/7 support and we'll rebook your slot with the operator.

Question 45

What if the operator cancels — bad weather, for example?

Accepted Answer

You get a full refund to your wallet or a free reschedule, your choice. Weather-dependent tours are marked so you know before booking.

Question 46

Do you offer group discounts?

Accepted Answer

Yes — groups of 10+ get discounted rates on most experiences. Contact our concierge with your dates and group size for a custom quote.

Question 47

Can we split the payment between group members?

Accepted Answer

Yes — generate a shared payment link at checkout and each member can pay their portion in the coin of their choice. The booking confirms once the full amount settles.

Question 48

Can I pay for my rental fully in crypto?

Accepted Answer

Yes — the rental itself is paid in crypto at checkout, with your rate locked for 15 minutes. Note: most rental partners still require a security deposit as a hold on a credit card at the counter. Each partner's deposit policy is shown clearly before you book.

Question 49

Which cryptocurrencies are accepted on Atravelx?

Accepted Answer

BTC, ETH, USDT, USDC, SOL, BNB, XRP, TRX, LTC and 90+ others — plus Visa and Mastercard for traditional payments.

Question 50

What happens if the crypto price changes before payment confirms?

Accepted Answer

Your rate is locked for 15 minutes from checkout. If the window passes, the amount simply refreshes at the current rate before you send — you're never charged more than the amount shown.

Question 51

What documents do I need at pick-up?

Accepted Answer

A valid driving licence held for at least 1 year, a credit card in the main driver's name for the deposit, and your booking voucher. For many countries you'll also need an International Driving Permit — we flag this on every result.

Question 52

Is there a minimum driver age?

Accepted Answer

Most partners require drivers to be 21+, and drivers under 25 may pay a young-driver fee — always shown in the price breakdown before you book. Select your age band under the search form for accurate pricing.

Question 53

Can I add an additional driver?

Accepted Answer

Yes — add them at checkout or at the desk. Additional drivers usually carry a small daily fee and must present the same documents as the main driver.

Question 54

What does "or similar" mean next to the car model?

Accepted Answer

Partners guarantee the car category (size, seats, transmission) — not the exact model. You'll receive the pictured car or an equivalent from the same class.

Question 55

What's the fuel policy?

Accepted Answer

Most rentals are full-to-full: you collect the car with a full tank and return it full. Any exceptions are marked clearly on the result.

Question 56

Is mileage unlimited?

Accepted Answer

Most rates include unlimited mileage. Where a daily cap applies, it's shown on the result along with the per-km charge beyond it.

Question 57

When am I charged for my rental?

Accepted Answer

The rental amount is settled in crypto at booking. Anything you add at the desk — extras, fuel, young-driver fees — is charged locally by the partner.

Question 58

How do crypto refunds work?

Accepted Answer

Approved refunds return to your original wallet, in the currency you paid with, at the rate at the time of refund.

Question 59

What currency are desk charges in?

Accepted Answer

Charges made at the counter are in the local currency of the pick-up country, billed directly by the rental partner.

Question 60

Can I add child seats, GPS or other extras?

Accepted Answer

Yes — request extras at checkout and pay for them at the desk on collection. Availability is confirmed by the partner at pick-up.

Question 61

Do I need winter tyres or chains?

Accepted Answer

In some countries winter equipment is seasonal and legally required. Where that applies, it's flagged on the result with the applicable fee.

Question 62

Can I cancel my booking for free?

Accepted Answer

Yes — free cancellation up to 48 hours before pick-up on most rates. Crypto refunds return to your original wallet.

Question 63

How do I change my booking dates?

Accepted Answer

Contact our 24/7 support or use "Manage booking" — we'll coordinate the change with the partner. The price may re-quote at current rates.

Question 64

What if I don't show up?

Accepted Answer

Cars are held for a grace period (usually 2 hours) after your pick-up time. No-shows are typically non-refundable — call us if you're running late and we'll hold your booking.

Frequently asked questions